Archives for December, 2013

Social/Conversational Etiquette

Social/Conversational Etiquette The way you interact with others says a lot about you.  Learn how to project polite and professional appeal. Introductions Introducing Yourself  Make sure to look people in the eyes and smile in order to seem confident and approachable. If you are seated while being introduced to someone, stand to greet that person […]

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Dining Etiquette

Dining Etiquette Many times professionals conduct business meetings or interviews over a meal. This may give some people a panic attack. But dining is not as complicated as we sometimes imagine. Just knowing a few pointers will help you survive. First things first As you arrive at the table, wait until the person with the […]

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Phone Etiquette

Phones  Lately more and more business transactions are done over the phone, and phone interviews are a pretty common procedure. So know the proper protocol: Making Calls  Be mentally prepared to make a call before you dial. Know with whom you want to speak and what you want to say or ask. Always introduce yourself […]

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Communication Etiquette

Communication Etiquette The way you communicate in writing or over the phone is sometimes more important than communication in person. This is because people may not be able to see your body language or hear your tone of voice. So word choice is imperative. Avoid confusion by omitting jokes that could be misinterpreted. Letter Format  […]

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Professional Etiquette

Your academic knowledge and skills may be spectacular, but do you have the social skills needed to be successful in the workplace? Good professional etiquette indicates to potential employers that you are a mature, responsible adult who can aptly represent their company. Not knowing proper etiquette could damage your image, prevent you from getting a […]

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Avoiding conflict with Assertive communication

Avoiding conflict with Assertive communication Offer direct communication in a considerate manner Assertive communication should not be confused with an aggressive communication style. In many English speaking countries, assertive has mistakenly come to be recognized as a communication method that can alienate: ‘I’m not sure if I approve of our new line manager; he comes […]

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Avoiding conflict through fogging

Tips to defuse a potentially explosive situation Fogging is a simple technique used to slow down a potentially unpleasant situation, give both parties ‘space’ and prevent the situation from escalating further. It works by offering agreement rather than disagreement to someone acting in an aggressive manner. When someone makes an aggressive comment, they are expecting […]

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