Avoiding Conflict with Assertive Communication Offer direct communication in a considerate manner Assertive communication should not be confused with an aggressive communication style. In many English-speaking countries, assertiveness has mistakenly come to be recognized as a communication method that can alienate: ‘I’m not sure if I approve of our new line manager; he comes across […]
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Communication Etiquette The way you communicate in writing or over the phone is sometimes more important than communication in person. This is because people may not be able to see your body language or hear your tone of voice. So word choice is imperative. Avoid confusion by omitting jokes that could be misinterpreted. Letter Format […]
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